Refund Policy

30-day money-back guarantee

Guestbo, operated by Carlos Ronelli Freitas de Paula, offers a full refund on any Pro subscription purchase within 30 days of the order date, for any reason. This applies to both monthly and yearly plans on your first purchase.

How to request a refund

Refunds are processed by our Merchant of Record, Paddle. To request a refund:

• Visit paddle.net and look up your order using the email address you used at checkout, then request a refund; or
• Contact us through the in-app support page and we will forward the request to Paddle.

Once approved, refunds are returned to your original payment method. Processing typically takes 5–10 business days depending on your bank or card issuer.

Cancellations after the refund period

You can cancel your subscription at any time from the billing page inside the app. When you cancel, your Pro access continues until the end of the current billing period, and you will not be charged again. Cancellations made after the 30-day refund period do not entitle you to a refund of the current period, unless required by applicable law.

More information

For full payment and refund terms, see Paddle's Refund Policy and Buyer Terms.